FAQ

What should the quality of the photos be?What should the quality of the photos be?


• We recommend using high-resolution photos for best results. Low-quality photos may appear blurry when printed.

Will the colors look the same as they do on the phone?

• There may be slight differences, as every screen displays colors differently.

Can you enhance the photos before printing?

• Да, можем да направим базова корекция (яркост, контраст), ако е необходимо. Всеки клиент има различна визия и различно очакване за изпратените от него кадри. Моля, при определени изисквания да уточните или да се свържете с нас допълнително.

What kind of paper do you print on?

• We use high-quality Fujifilm materials to ensure vibrant colors and long-lasting results.

How long does it take to make?

• Production time depends on our current workload. A standard order takes 3 to 7 business days.
• For your convenience, we also offer an express delivery option with delivery within 2 business days.

What sizes do you offer?

• We offer standard and custom sizes depending on the product.

How is delivery handled?

• We deliver via Econt to an office, a self-service station, or a residential address.

Can I inspect the shipment before paying?

• Yes, provided the courier offers the “inspection” service.

How can I pay?

• We accept cash on delivery or online card payments.

Can I return a product?

• Due to the personalized nature of the product, returns are only accepted in the event of a defect or error.

What should I do if there is a problem with my order?

• Please contact us within 7 days and send photos of the issue.

Will my photos be saved?

• The photos are used solely for the purpose of fulfilling the order and are not shared with third parties.

How do we choose the right size?

The standard aspect ratio for printing corresponds to the paper’s aspect ratio, most commonly 3:2. Currently, this aspect ratio is found only in professional photos (photos from photo shoots taken by a professional photographer).

Currently, this aspect ratio is NOT available as an option on smartphones. The closest aspect ratio is 3:4. We highly recommend it for printing.

A very large proportion of users use the default 16:9 aspect ratio. With this ratio, photos must be cropped. They often allow

cropping part of the photo to “fit” the frame, but often this doesn’t happen. In such situations, to avoid cropping out an important part of the image, white bars must be added on both sides of the image (against our wishes).

Each photo is reviewed by a retoucher, who examines and adjusts each file individually; the adjustments are made at their discretion.

If you have any additional requirements regarding this, please contact us for further details.

We also often encounter a 1:1 aspect ratio (square photo). In this case, the procedure is the same as for 16:9—cropping part of the image or adding a white border until it fits the frame.